|
KMID : 1033320140040020078
|
|
Global Health & Nursing
2014 Volume.4 No. 2 p.78 ~ p.97
|
|
|
Concept Analysis of Nurses’ Emotional Labor
|
|
Kim Myung-Hee
Lee Sang-Hwa
Song Ju-Yeon
Yu Ji-Hyoung
Yoon Ji-Hyang
|
|
|
Abstract
|
|
|
Purpose: This study was conducted to investigate the clear concept of nurses` emotional labor.
Methods: The research was conducted using Walker & Avant`s conceptual analysis process.
Results: Nurses` emotional labor is defined as the empathy by expressing, the patient-centered emotion control, and the role conflict as nurse. Antecedents were found to be bracketing, capacity of emotional exchange, work ethic, expert knowledge. Consequences were found to be emotional dissonance.
Conclusion: Nurses` emotional labor as defined by the results of this study will contribute to the nurse`s work environment. The results of this study accurately define the vague concept of nurses` emotional labor and help to manage emotional labor. Further research needs to develop nurses` emotional labor measurements.
|
|
|
KEYWORD
|
|
|
Concept analysis, Nurses, Emotional labor
|
|
|
FullTexts / Linksout information
|
|
|
|
|
Listed journal information
|
|
|